Refund & Return Policy
At Khloes Floral Supplies, we want you to be happy with your purchase. Because many of our products are floral supplies, specialty items, seasonal products, and limited-quantity inventory, certain items may not be eligible for return.
Returns :
Returns are accepted on eligible unused and unopened merchandise within 7 days of delivery or pickup.
To request a return, please contact Khloes Floral Supplies at 956-442-4014 before sending any item back. Unauthorized returns may not be accepted.
Returned merchandise must be:
Unused and unopened
In its original packaging
In the same condition in which it was received
Free from damage, stains, odors, or signs of use
Customers are responsible for return shipping costs unless the item was sent incorrectly or arrived damaged.
Non-Returnable Items :
The following items are generally non-returnable:
Clearance or sale items
Custom or personalized items
Special-order items
Seasonal or limited-quantity items
Items purchased with a deposit
Used, opened, or damaged merchandise * Items that are no longer in their original packaging
Damaged or Incorrect Orders :
Please inspect your order as soon as it arrives.
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at 956-442-4014.
Please provide photos of the item and packaging so we can review the issue.
If approved, Khloes Floral Supplies may offer a replacement, store credit, or another appropriate resolution.
Refunds :
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable.
Final Sale :
Some products may be designated as FINAL SALE at the time of purchase. Final-sale items cannot be returned or exchanged.
By placing an order with Khloes Floral Supplies, you acknowledge and agree to this Refund & Return Policy.